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April 08, 2006
This call is being recorded...
Telesales is a horrible, thankless job. I know, I did it for a week when I was a kid in Birmingham and I really feel for the poor souls who have to do it. So when I get a call, I'm always prepared to listen, they're just trying to earn a living after all.
But the guy who just phoned me will be sorry he did this morning. He wasn't actually trying to sell me anything as such, he just wanted to send me some information to have a look at but, once he'd asked a few opening questions, he launched into his script with such fervour, I couldn't get a word in edgeways.
He asked me did I have any loans or credit cards, I told him I had a mortgage.
"And how long have you lived in your property?"
"Sixteen years"
"So you've had your mortgage since about 1990 then." A statement, not a question.
"No"
"Yes you have, since about 1990"
That irked me a little.
My daughter was listening to my end of the conversation, the next few minutes of which went...
"B..."
"D..."
"A..."
"W..."
"H..."
I actually thought for a moment I was talking to a recording that was responding to my voice. It isn't possible for a human being to interject that quickly, it's just not possible.
I let him ramble a little further, then I stopped him.
"Will you let me speak?"
"Um, sorry" He seemed surprised that I would want to.
"Is this call being recorded? Yes? Good!
Do they train you to do this? Do they train you to be so rude? I was quite prepared to listen to what you have to say, I might even have been interested in buying whatever it is. You have interupted me every time I tried to speak and when I do get a word through your tirade, you ignore what I say. All you've succeeded in doing is making me very angry and I'm no longer prepared to listen. You will never sell anything, your manner is appalling.
Get your self back in training mate, you need it!"
Click!
Posted by lilliebet at April 8, 2006 11:16 AM
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Comments
Damn. That's worse than not listening. I feel kind now. ;)
Posted by: Z at April 8, 2006 03:31 PM
I've been working on the phones for over ten yars now Liz, and I know exactly what you mean.
I've had calls at home from sales people, bank reps, doctor's secretaries, amd I can truthfully say nobody does it better than I do.
It comes from damn good training, which is when I started and what I delivered myself when I was training.
Posted by: OldGuy at April 27, 2006 07:37 PM